The Budget XL comes with a One Year Manufacturer's Warranty, for the original owner. The Budget XL is distributed in the UK by Van OS Medical under the brand name Excel Elise. How it Works If you have a problem with your Budget XL, whether it's covered by the Warranty or not, please contact us in the first instance, 01363 881110 firstname.lastname@example.org rather than the manufacturer, even though it is a manufacturers warantee. We are experienced with the Budget XL and can often solve problems with advice by telephone or email, but if we are unable to resolve an issue then we can contact Van OS Medical for their help. TIP - we know you have busy lives but five minutes reading the User Manual will avoid some basic problems as well as helping it work best for you. Please don't also forget that you are responsible for ongoing maintenance - cleaning and lubrication. REMEMBER a manufacture's warranty is intended to help you if there is fault with the manufacturing workmanship or materials. The warranty will not cover misuse, abuse, neglect, accident or reasonable wear & tear. The Budget XL is designed to provide mobility for a child who cannot walk and who is a co-operative occupant. The Budget XL is not designed as a 'restraint device' for a child with challenging behaviour who may de-stabilise, break or inflict excessive wear and tear on the pushchair or accessories. Service In the unlikely event that your Budget XL needs to be Serviced by an Engineer then this can be done at their main centre near Leeds. We do not perform any servicing ourselves and there are no roaming service engineers who can visit your home to make a repair.